© Katja Fouad Vollmer

Certified Quality

For certified facilities to gurarantee the best conditions for wellness holidays a number of criteria need to be fulfilled. To give you an idea, some of them are listed here. They have been thoroughly audited by an independent agency.

Hotels & Resorts

General features

  • The facility is classified according to the German hotel classification or DTV classification (DTV = German Tourism Association)
  • The facility fulfils the standards for min. 3 stars
  • Wellness area must be in or at the house
  • Hotel, rooms, and wellness area have a friendly interior
  • Min. 20% non-smoking rooms, non-smoking wellness area

Guest services

  • Competent contact person for comprehensive consulting
  • Participation in the seminar "Service Quality Saxony"
  • Comprehensive information on the wellness offers of the facility and the region

Vitality cuisine

  • Versatile, typically regional, and seasonally inspired, healthy cuisine (half board).
  • Consideration of individual nutritional requirements of the guests (e.g. bland diet, allergies).
  • Use of regional products

Wellness area

  • Individual treatments and therapies are possible at least 6 days a week
  • Non-alcoholic beverages are offered in the wellness area
  • Min. 1 water facility is available (e.g. indoor pool, whirlpool, exercise pool)
  • Sauna and/or steam bath
  • Area to rest and relax

Qualified staff

  • Trained personnel in the wellness area with officially recognised qualification for treatments, consultation, and training

Offers

  • Min. 5 different vitality/wellness packages available for booking
  • Packages include the use of the sauna and wellness facilities

Thermal Springs & Health Spas

Clear wellness concept

  • The offer and the design are mainly geared towards vitality and wellness guests

Guest services

  • Competent contact person for comprehensive consulting
  • Participation in the seminar "Service Quality Saxony"
  • Comprehensive information on the wellness offers of the facility and the region

Solid construction and technology

  • Impeccable condition in respect to construction and hygiene
  • Audits and cleaning of the facility are documented

Wellness treatments

  • Comprehensive offer of wellness treatments
  • The treatment area is smoke-free and open from Monday to Sunday
  • Soft drinks are offered in the treatment area

Health-oriented pool area

  • Min. 1 main pool with health-oriented water attractions

Attractive sauna area

  • Min. 4 different saunas and/or steam baths as well as cooling-down facilities
  • Adequate quiet areas with loungers
  • Sufficient storage possibilities

Qualified staff

  • Trained staff in the wellness area with officially recognised qualification for treatments, consultation, and training

Qualified wellness programmes and/or packages

  • Min. 5 different vitality/wellness packages available for booking

Vitality cuisine

  • Large proportion of healthy dishes and beverages
  • Consideration of individual nutritional requirements of the guests (e.g. bland diet, allergies)
  • Use of regional products

Contract hotel

  • An intensive cooperation takes place between bath/thermal spring and contract hotel

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