For certified facilities to gurarantee the best conditions for wellness holidays a number of criteria need to be fulfilled. To give you an idea, some of them are listed here. They have been thoroughly audited by an independent agency.
Certified Quality
General features
- The facility is classified according to the German hotel classification or DTV classification (DTV = German Tourism Association)
- The facility fulfils the standards for min. 3 stars
- Wellness area must be in or at the house
- Hotel, rooms, and wellness area have a friendly interior
- Min. 20% non-smoking rooms, non-smoking wellness area
Guest services
- Competent contact person for comprehensive consulting
- Participation in the seminar "Service Quality Saxony"
- Comprehensive information on the wellness offers of the facility and the region
Vitality cuisine
- Versatile, typically regional, and seasonally inspired, healthy cuisine (half board).
- Consideration of individual nutritional requirements of the guests (e.g. bland diet, allergies).
- Use of regional products
Wellness area
- Individual treatments and therapies are possible at least 6 days a week
- Non-alcoholic beverages are offered in the wellness area
- Min. 1 water facility is available (e.g. indoor pool, whirlpool, exercise pool)
- Sauna and/or steam bath
- Area to rest and relax
Qualified staff
- Trained personnel in the wellness area with officially recognised qualification for treatments, consultation, and training
Offers
- Min. 5 different vitality/wellness packages available for booking
- Packages include the use of the sauna and wellness facilities
Clear wellness concept
- The offer and the design are mainly geared towards vitality and wellness guests
Guest services
- Competent contact person for comprehensive consulting
- Participation in the seminar "Service Quality Saxony"
- Comprehensive information on the wellness offers of the facility and the region
Solid construction and technology
- Impeccable condition in respect to construction and hygiene
- Audits and cleaning of the facility are documented
Wellness treatments
- Comprehensive offer of wellness treatments
- The treatment area is smoke-free and open from Monday to Sunday
- Soft drinks are offered in the treatment area
Health-oriented pool area
- Min. 1 main pool with health-oriented water attractions
Attractive sauna area
- Min. 4 different saunas and/or steam baths as well as cooling-down facilities
- Adequate quiet areas with loungers
- Sufficient storage possibilities
Qualified staff
- Trained staff in the wellness area with officially recognised qualification for treatments, consultation, and training
Qualified wellness programmes and/or packages
- Min. 5 different vitality/wellness packages available for booking
Vitality cuisine
- Large proportion of healthy dishes and beverages
- Consideration of individual nutritional requirements of the guests (e.g. bland diet, allergies)
- Use of regional products
Contract hotel
- An intensive cooperation takes place between bath/thermal spring and contract hotel